These many years later I usually find myself in in Nashville, Los Angeles, New York, London or some other city, sitting at a piano with my laptop computer, No. 2 pencil and pad with another songwriter or artist. We then proceed to vent and hash out our thoughts and feelings, our anger and frustrations, our longings and hopes and try to gently coax them into the shape of a song. And that song must have the three H’s in it: Honesty. Humanity. And hooks.
…An honest song will show innocence, vulnerability and strength all at the same time…
Darrell Brown
New York Times, 3 April 2008
Darrell Brown Speaks
I know Mr. Brown is speaking about songwriting, but every point he makes in this blog post on the New York Times applies to advertising. Honesty. Humanity. And hooks.
People are sick of hype. Hyperbole creates resentment. I’ve become conscious of my own reaction to the ads I see, and frankly most of what’s out there is embarrassing to the profession. It just pisses me off.
Mr. Brown’s keys to a great song also lead to great advertising/marketing/brands. Honesty is refreshing simply because so few companies, politicians, public figures speak plainly and truthfully. We’re all so afraid of failure, of looking stupid in the eyes of others that we prop up this persona that is nothing more than a thin, fake veneer. In the case of brands, the veneer can’t stand up to experience, and the first time a customer has an experience contrary to image you are trying to create, the image breaks down. And all you’ve done is reinforce the customer/prospect’s skepticism.
Humanity adds dimension to your brand. It makes it real. It’s much easier to believe in a movie character when you’ve seen his flaws. The same is true of brands. One of our clients told us that he tells every customer, “we’re going to screw up somewhere along the line. We’ll do our best not to, but we will. All I ask is that you tell me and I promise we’ll make it right.” That kind of honesty, when backed up by sincere effort, is what builds loyal advocates.
Hooks are nothing more than originality. Being fresh. Being different. You can’t have a great song without it. You can’t have a great ad/campaign/brand without it. The hook is the most elusive element. Honesty and humanity take courage. Hooks take hard work. The question is, are you including any or all in your brand?